Privacy Policy

Privacy Policy

This privacy policy explains how Monarch & Co. (“we,” “us,” “our,” or “the website”) collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase via monarchandco.com (“the website”). It also applies when you communicate with us in connection with our services (“the Services”).

By using our services, you agree to the terms of this privacy policy. If you do not agree, please do not use the website or the services.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in legislation, practices, or our business. The latest version will always be available on the website.

How We Collect and Use Information

We collect personal information from multiple sources over the last 12 months to deliver and improve our services. Information is used to:

  • Communicate with you

  • Fulfill orders and deliveries

  • Comply with legal requirements

  • Protect our rights and customer safety

What Information We Collect

The scope depends on how you interact with us.

a) Information you provide to us:

  • Name, address, phone number, and email address

  • Billing and shipping address

  • Payment confirmation

  • Account information (username, password, etc.)

  • Content from customer service inquiries

Note: Some features require that you provide information in order to use them.

b) Information we collect automatically:

  • IP address

  • Browser and device type

  • Traffic data and user behavior (clicks, sessions, products in cart)

c) Information from third parties:

  • Shopify (our e-commerce platform)

  • Payment providers

  • Marketing, analytics, and email tools

All information is processed in accordance with this policy.

How We Use the Information

  • Order Processing: To process orders, deliver products, and handle returns

  • Customer Service: To respond to inquiries and provide support

  • Marketing: To send offers, news, and personalized content

  • Security: To prevent fraud and misuse

  • Improvement: For analysis and optimization of the user experience

If you have an account, you are responsible for protecting your login information.

Cookies

We use cookies and similar technologies to improve our services, including:

  • Remembering your preferences

  • Analyzing user behavior

  • Displaying targeted marketing

  • Securing login and payment

You can manage cookies in your browser. Disabling them may affect functionality.

Sharing of Information

We only share personal information when necessary:

  • With service providers (payment, shipping, hosting, support)

  • With Shopify and marketing partners

  • When you have given consent

  • Within corporate group companies

  • For legal obligations or business transfers

We do not sell personal information.

Third-Party Links

The website may contain links to third-party websites. Monarch & Co. is not responsible for the content or privacy practices of these sites.

Children’s Personal Information

Our services are not directed at children under 16. We do not knowingly collect information about children. Please contact us if this occurs.

Security and Storage

We use reasonable security measures but cannot guarantee complete protection. Information is stored as long as necessary for:

  • Customer accounts

  • Legal obligations

  • Dispute resolution

  • Business operations

Your Rights

Depending on your residence, you may have the right to:

  • Access your personal information

  • Correct or delete your information

  • Data portability

  • Restrict processing

  • Withdraw consent

  • Object to marketing

Contact us via email to exercise your rights. You may also file a complaint with the relevant data protection authority.

International Transfers

Personal information may be transferred outside the EU/EEA. We ensure protection through:

  • Standard contractual clauses

  • Approved transfer mechanisms

Contact Information

Company Information

  • Website Name: Monarch & Co.

  • Address: Lattenklieversstraat 61, 8730 Beernem, Belgium

  • Company Name: Declerck Empire BV

  • VAT Number: BE1021535407

  • Company Registration Number: 1021535407

  • Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District

© 2025 Monarch & Co.